Overview

This Refund Policy explains when Quizava may issue refunds or credits for paid subscriptions and qualifying one-time purchases. It complements our Terms and Conditions. Quizava strives to operate fairly; this policy summarizes how we commonly handle refund requests—it is not binding legal advice specific to every jurisdiction’s consumer-protection rules where those override.

Subscriptions

Annual and monthly plans: Charges generally renew automatically unless you cancel before the renewal date in your billing settings or by contacting billing support before renewal.

After a renewal charge has succeeded, refunds are ordinarily not provided for unused time within that billing cycle, unless required by mandatory local law or in cases of erroneous duplicate charges attributable to Quizava processing.

If you intend to discontinue a subscription, cancel at least forty-eight (48) hours before renewal to minimize the chance of a charge from your processor.

Trial periods

Trial offers disclosed at signup govern whether and when billing begins. Cancelling within the communicated trial window as instructed in-product typically avoids the first invoice; after conversion to a paid subscription, ordinary subscription rules apply.

Eligible refund situations

• Duplicate charge: You were mistakenly billed twice for the same subscription period—we will reverse the surplus charge or grant an account credit promptly after verification.
• Gross outage or material failure attributable to Quizava: If documented platform-wide interruptions prevent materially all users from accessing the Services continuously for forty-eight (48) hours within a prepaid period despite our restorative efforts, you may request a pro‑rata credit or refund solely for days demonstrably inaccessible at the subscriber level—we assess each incident against metrics and timelines we maintain internally.
• Required by law: Where statutes or directives (for example some EU withdrawal rules) provide a lawful cancellation right and we qualify as the obligated provider, refund handling follows statutory timelines regardless of bullets above.

Typically non-refundable situations

• You changed your organization’s roadmap, mistakenly forgot earlier renewals after receiving invoice notices, lacked internal approval processes, neglected to downgrade before renewal, violated our Terms (including acceptable use resulting in termination), migrated to manual offline processes, duplicated accounts, accidentally purchased the incorrect tier after confirmation step, waited longer than ninety (90) days after noticing a discrepancy without timely notice, incurred bank or currency-exchange fees unrelated to Quizava markup, demanded subjective dissatisfaction unrelated to objectively measured defects, or requested forgiveness for third-party intermediary fees.
• Add-on bundles, onboarding fees marked non-refundable during checkout—except where erroneous charges exist.

Request process

Email billing support from the email address controlling the paying account clearly stating the invoice identifiers, timestamps, rationale, screenshots if relevant, cancellation preferences, statutory references if you believe they apply—send to: [email protected] with subject line “Refund inquiry”.

We ordinarily reply within seven (7) business days; complex fraud or compliance queues may lengthen review.

Eligible refunds revert to original payment rails when technically possible; alternatively we may instruct our processor accordingly or issue non-expiring Quizava service credits you may apply to future invoices if chosen.

Chargebacks

If you elevate a disagreement to financial institutions before contacting us cooperatively—chargebacks—we may furnish evidence validating your subscription usage and affirmative acceptance of paid terms to prevent unwarranted loss. Repeated abusive chargebacks jeopardize continuity of service irrespective of incidental outcome.

Policy changes

Posted modifications apply prospectively toward new purchases unless law requires retrospective treatment.

Contact

For refund inquiries: [email protected].